Support Center
You should find all the answers to your most important questions here. If not, just write to us.
Shipping, Returns & Warranty
All information about shipping times, return policies, and warranty conditions can be found in our clearly defined guidelines – straightforward and customer-friendly.
What are our shipping policies?
Since we always want to get the most out of our customers, we have decided on a fair shipping strategy:
We want your PCs, notebooks, gear etc. to be as
arrive to you undamaged, so we ship our products
exclusively with DHL.
DHL shipping insured within Germany:
0.00 € – Flat rate shipping per PC or notebook up to 500 € with advance payment (by bank transfer)
9.90 € – Flat rate shipping when purchasing peripherals and accessories
23.90 € – Flat rate shipping per PC or notebook from 1000€
How long is the warranty on our products?
We provide a 2-year statutory warranty on our products. We also pride ourselves on our quality and offer lifetime support as standard on all our products.
What is our return policy?
Cancellation policy & cancellation form
Consumers have a right of withdrawal in accordance with the following conditions. A consumer is any natural person,
who concludes a legal transaction for purposes that are predominantly neither
are attributable to their commercial or independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days and shall begin on the day on which you or a person other than the deliverer designated by you received the goods. If the order concerns several goods that are delivered separately, the period shall begin on the day on which
the last goods came into your possession or into the possession of a person designated by you.
To exercise your right of withdrawal, you must inform us, FYARE SYSTEMS GmbH, De Belln 21, 25866 Mildstedt, by telephone at 0800 9000 933 or by email at support@fyare.com, by means of a clear statement (e.g. by letter sent by post or email). You can do this by
You may use the attached model withdrawal form, although its use is not mandatory.
To comply with the cancellation period, it is sufficient for you to send your notification before the expiry of the period.
Consequences of revocation
If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (except for additional costs,
resulting from the choice of a delivery method other than our cheapest standard delivery method). The refund will be made immediately,
but no later than fourteen days from the day on which we received your notification of withdrawal.
For the refund, we will use the same means of payment that you used for the original transaction, unless we have
expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund. We reserve the right to refuse reimbursement until we have received the returned goods or you have provided proof that you have dispatched the goods, whichever is earlier.
The goods must be returned to us immediately, but no later than fourteen days after your notification of cancellation. Please use
The return period is met if you return the goods before the expiry of the fourteen-day period.
send.
You will only be liable for any loss of value of the goods if this is due to handling of the goods which was not necessary to check their quality, properties and functioning.
For a possible
You are only liable for any loss of value of the goods if this is due to handling of the goods which was not necessary to check their quality, properties and functioning.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and whose production was determined by an individual selection or specification of the consumer or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal also expires prematurely in the case of contracts for the delivery of sound or video recordings and computer software, provided that these are in a
were delivered in sealed packaging and the seal was removed after delivery.
Important NOTE
Please be careful not to
damage or soiling. Ideally, send the goods in
in the original packaging, including all accessories and packaging components. Use protective outer packaging if necessary. If the original packaging is no longer available, please ensure that the goods are adequately protected against transport damage in suitable packaging.
We ask you to return the goods to
Possibility of not carrying out the transaction freight collect. However, this is not a prerequisite for the effective exercise of your right of withdrawal.
Please fill out the following form
Please fill out the return form completely and include it with your return. Incomplete information may result in delays in processing your return. FYARE SYSTEMS does not offer direct product exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
How can I track my order?
After shipping, you will receive an email with a tracking link that you can use to track your delivery.
Payment methods
Information about our payment methods.
Which payment methods are accepted?
We accept PayPal, credit cards, advance payment, Klarna, Apple Pay and Google Pay.
Are installment payments possible?
Yes, installment payments are possible via PayPal. Select this option during the payment process.
Why was my payment declined?
This may be due to insufficient account balance, incorrect payment details, or security checks. Please try again or use a different payment method.